Feeling the squeeze? A group of coffee lovers with lactose intolerance are suing The Coffee Bean and Tea Leaf, accusing the popular chain of discrimination against customers who require dairy alternatives.
Lawsuit Claims Surcharge Violates Disability Act
Filed in a California federal court, the lawsuit alleges The Coffee Bean and Tea Leaf unfairly charges extra for drinks made with non-dairy milk, such as almond or oat milk. This practice, according to the plaintiffs, disadvantages those with lactose intolerance, a medical condition that prevents them from digesting lactose, the sugar found in dairy products.
The lawsuit, led by Carolyn Chaffin and five other plaintiffs, claims The Coffee Bean’s surcharge violates the Americans with Disabilities Act (ADA) and state consumer protection laws.
Health Concerns Drive Need for Non-Dairy Options
The plaintiffs argue that consuming dairy products triggers unpleasant side effects like stomach aches, bloating, and vomiting. Because of these medical limitations, they rely on non-dairy alternatives but are forced to pay extra at The Coffee Bean.
For example, the lawsuit mentions an outlet at Los Angeles International Airport charging an additional dollar for substituting dairy milk with plant-based options.
Price Disparity Raises Questions About Surcharge
The lawsuit contends that the price difference between dairy and non-dairy milk doesn’t justify the surcharge. They claim minimal price variation exists between the two options, citing price points on the filing date. This challenges The Coffee Bean’s justification for the extra fee, especially considering the company’s significant revenue, exceeding $500 million in 2022.
Following a Pattern of Legal Challenges
This lawsuit adds to The Coffee Bean’s recent legal troubles. In 2023, the company faced accusations of misleading advertising regarding the sustainability of certain products. Notably, Starbucks encountered a similar lawsuit concerning non-dairy milk surcharges.
Seeking Class Action Status and Compensation
The plaintiffs aim to represent all customers with lactose intolerance who purchased drinks at The Coffee Bean within the past four years. They seek class action certification, which would allow them to represent a broader group with similar complaints.
The lawsuit demands compensation for damages incurred due to the surcharge, legal fees, and a jury trial. Representing the plaintiffs are Aron Law Firm and Keith Gibson Law, P.C.
The case, titled Chaffin et al. v. The Coffee Bean and Tea Leaf (Case No. 2:24-cv-03132-GW-SK), is being heard in the U.S. District Court for the Central District of California.